Shipping & Returns
SHIPPING
ITALY EXPRESS (1-3 days): €6.90
FREE SHIPPING OVER €100.00
FREE SHIPPING + FREE RETURNS OVER €150.00
MINOR ISLANDS: €17
LIVIGNO: €40
ITALY EXPRESS DHL 24/48H: €8.90
MINOR ISLANDS: €17
LIVIGNO: €40
ITALY PRIORITY DHL (if you order by 12:00 you will receive the package by 10:30 the following day): €24.90
ZONE 1: €9.90
FREE SHIPPING OVER €300.
(Austria, Belgium, France, Germany, Luxembourg, Monaco, Holland, Switzerland).
ZONE 2: €29.90
Express shipping 24/48 hours
(Isle of Man UK, United Kingdom, Ireland, Cyprus, Malta).
ZONE 3: €13.90
FREE SHIPPING OVER €300.
(Croatia, Denmark, Finland, Greece, Ireland, Portugal, Spain, Sweden).
ZONE 4: €13.90
FREE SHIPPING OVER €300.
(Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Hungary).
ZONE 5: €34.90
EXPRESS SHIPPING WITH DHL 24/48H
(Albania, Andorra, Belarus, Bosnia-Herzegovina, Gibraltar, Guernsey, Iceland, Canary Islands, Faroe Islands, Jersey UK, Kosovo, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Turkey).
ZONE 6 (USA): €34.90
EXPRESS SHIPPING WITH DHL 24/48H
(Alaska, Arizona, Arkansas, California, Canada, Colorado, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming).
ZONE 7:
0-299€ = 39€
€300-399 = €59
400-no limit = €79
EXPRESS SHIPPING WITH DHL 24/48H
(Bahrain, Brunel, China, South Korea, Egypt, United Arab Emirates, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Kuwait, Malaysia, Mexico, Russia, Singapore, Sri Lanka, Thailand).
We remind you that customs duties relating to non-EU deliveries are the responsibility of the recipient.
At the time of shipment you will receive the tracking number via email with which you can monitor the shipment of the package.
Upon delivery, remember to check the integrity of the goods and report any anomaly directly to the courier.
DELIVERY OF THE ORDER
To ensure you have a problem-free delivery, we recommend that you:
Please use a delivery address where someone can be present to collect the order. For example, the address of your workplace or a neighbor's house. If you want to change the delivery address later, please contact our customer service WITHIN THE DAY.
Track your shipment. In this way you will always be able to know at what point in the journey your package is, when it could ideally be delivered to you, and if there were any problems (for example if the courier had not found anyone upon delivery, or if the address was untraceable ). This way you can contact the courier immediately.
Make sure your name is clearly visible on the front door, to help the courier with delivery! If no one will be present at the delivery address when your package arrives, the courier will attempt to deliver the package 1 or 2 more times.
SHIPMENT TRACKING
You will receive an email with our tracking link which will take you to a special page updated in real time on the delivery of your package.
Your package number and link will be sent to your email address when shipping begins.
RETURNS
ITALIA ONLY: FREE RETURNS OVER €150 IN SPENDING .
EXTRA ITALY: RETURNS POSSIBLE IN 14 DAYS BUT AT THE CUSTOMER'S PAYMENT.
WHAT TO DO TO MAKE A FREE RETURN OVER €150.00:
- Check that the returned Products have not been used, worn, washed or damaged;
- Please verify that you received the item no later than 14 days. (otherwise the refund of the item may be subject to reductions or even not be accepted).
- Completely fill out the form you find inside the package, writing if you want a refund or an exchange.
- Write an email to orders@152store.com with the return request.
- We will proceed to activate the BRT courier who will come directly to your home to collect the package. You will only have to close the package using the 152 store box or similar.
WHAT TO DO TO MAKE A RETURN UNDER €150 PURCHASE:
- Check that the returned Products have not been used, worn, washed or damaged;
- Please verify that you received the item no later than 14 days. (otherwise the refund of the item may be subject to reductions or even not be accepted).
- Fill out the form you find inside the package.
- Send the package back at your expense (you can use the original envelope, closing it with the appropriate sticker) to the following address: 152STORE, VIA XX SETTEMBRE 152/E, 06124, PERUGIA, PG, ITALY. tel 0755005234,
IMPORTANT:
- the returned Products must not have been used, worn, washed or damaged;
- the returned Products must be returned in their original packaging;
- the returned Products must be sent back within fourteen (14) working days from the date on which you received the products;
- If you are sending back a shoe, it must not have been used without any marks on the sole and must be sent back with the original box.
RETURNS ADDRESS
152STORE
VIA XX SETTEMBRE 152/E, 06124, PERUGIA, PG, ITALY.
tel 0755005234.